Okbag's Terms and Conditions — Please read before use

These terms and conditions ("Terms") constitute a legal agreement between okbag and its users. They apply to the use of all websites, mobile applications, and related services operated by okbag.

Okbag is an online entertainment platform operating under an international gaming authority license. We serve players from Bangladesh and a number of other countries.

In these terms, "we" and "our" refer to okbag, while "you" and "user" refer to any registered or unregistered visitor.

To use okbag, you must create a personal account. All information provided at registration must be truthful, accurate, and complete.

• Each individual may only one account you may open
• Opening multiple accounts from the same device, IP address, or payment method is prohibited
• Login credentials (password/PIN) must not be shared with anyone
• Identity verification (KYC) may be required after registration
• Registering with a false identity or using another person's information is strictly prohibited

The minimum age requirement to participate on okbag is 18 years. No one under the age of 18 is permitted to register, and any account found to have been created by an underage user will be terminated.

• A national ID card or passport may be required as proof of age
• Okbag reserves the right to request age verification if there is any doubt
• Registrations from countries where online gaming is prohibited will not be accepted

Okbag supports multiple deposit and withdrawal methods, including mobile banking, bank transfer, and e-wallet.

• Withdrawals must be made via the same method used for the deposit (where possible)
• A minimum deposit amount applies to your account — you can view the current amount after logging in
• KYC verification is mandatory before withdrawal
• Wagering requirements must be fulfilled before bonus funds can be withdrawn
• Unusual or suspicious transactions may be delayed for review

Okbag offers a variety of bonuses and promotional deals. Each offer carries its own terms and conditions, which are detailed on the offer page.

• Wagering requirements apply to all bonus offers — typically 20x–30x the bonus amount
• Bonuses that are not used within the validity period will be automatically cancelled upon expiry
• Claiming the same bonus more than once is prohibited
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first
• Okbag reserves the right to modify or cancel any bonus offer at any time

Every game on okbag runs on internationally certified RNG (Random Number Generator) technology, independently verified by third parties. All outcomes are completely random and unbiased.

• Each game has its own rules, which can be viewed before the game starts
• If a game is interrupted due to a technical issue, the bet will be refunded
• The dealer's decision in Live Casino is final
• If a technical error is detected in any game, the related bet may be voided

The following activities are strictly prohibited. Violations may result in account termination and forfeiture of all balances.

• Opening or operating multiple accounts
• Using an account solely for bonus hunting
• Using software, bots, or automation to play games
• Using or renting another person's account
• Using the platform for money laundering or any illegal purpose
• Intentionally exploiting platform vulnerabilities or bugs
• Harassing or intimidating other users

Okbag may temporarily suspend or permanently close an account under the following circumstances:

• In the Event of a Terms Violation
• KYC verification failure or submission of false information
• If an account remains inactive for an extended period
• At the user's own request
• As required by legal obligations or regulatory directives

Any verified balance will be returned before account closure, excluding bonuses or funds obtained in violation of our rules.

Okbag bears no liability for the following:

• Losses resulting from the user's own negligence or password compromise
• Loss of a game due to internet disconnection
• Delays due to third-party payment issues
• Service disruptions caused by natural disasters or unforeseen circumstances

Okbag always strives to maintain the highest standards of service; however, technical issues may occasionally cause temporary disruptions.

Okbag takes user privacy very seriously. For full details on how your personal information is collected, stored, and used, please refer to our Privacy Policy is available on the page.

• Personal information is used solely for service improvement and legal compliance
• Information is not shared with third parties, except where required by legal obligation
• You may request correction or deletion of your information at any time

Okbag reserves the right to modify these terms and conditions, in part or in full, at any time. Users will be notified via the website and their registered email before any changes take effect.

Continued use of the service after any changes are made will be considered acceptance of the updated terms.

If you have any questions or complaints regarding these terms, please contact us. Our support team is available 24/7 to help.

• Live Chat: Log in to the website and chat with us directly
• Email: [email protected]
• Language: Support is available in both Bengali and English

Okbag takes all complaints seriously and aims to resolve them as quickly as possible. For complex cases, a response will be provided within a maximum of 7 business days.